I need a phone call?

Henry

Last Update 5 hari yang lalu

Phone customer support is only available to Smarcomms SMM customers. If you have signed up to Smarcomms GROWTH or Smarcomms BLOGS only then all customer support is online.


As a low cost social media management company, customer support is one of our biggest expenses. 


To manage these costs, we use a booking system for calls. 


Before signing up, we offer a totally FREE 30 minute consultation call which you can book here. This is your opportunity to learn more about our service and ask as many questions as needed before getting started.


Once you are a customer, we do also offer a FREE 15 minute onboarding call (Smarcomms SMM only). Again, this is your chance to ask any questions about how everything works once you're inside.


After that, we encourage our customers to communicate with us online via the client portal ticketing system, email and live chat. 


We do not currently place any set limit on customer support calls, as we understand in some rare circumstances they are needed. With that said, for us to keep offering our low prices we ask you to try and avoid booking customer support calls unless absolutely necessary.


If you cannot solve your query via the client portal ticketing system, email or live chat then you can book in a 15 minute customer support call here.


Please note that all calls are scheduled and you are likely to wait much longer for a response via phone than if you just send us an email or create a ticket. 





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